Privacy Policy
Get Charged | Venues Australia
Website: www.getchargedvenues.com.au
Admin / General Enquiries: admin@getchargedvenues.com.au
Customer Support: support@getchargedvenues.com.au
This Privacy Policy explains how Get Charged | Venues Australia collects, uses, stores and protects personal information.
By using our website, submitting an enquiry, contacting us, renting a power bank, using one of our charging stations, or interacting with our services, you agree to the handling of your personal information in accordance with this Privacy Policy.
1. Who We Are
Get Charged | Venues Australia supplies and installs portable power bank rental stations into suitable venues and businesses across Australia.
Our services may include:
portable power bank rental stations
customer power bank rentals
venue charging solutions
event charging solutions
advertising opportunities on selected station models
customer support for rentals, payments and station issues
2. Personal Information We May Collect
We may collect personal information from customers, venue owners, venue managers, business contacts, suppliers, contractors and website users.
The personal information we collect may include:
name
business name
job title or role
phone number
email address
venue or business address
enquiry details
customer support details
rental location
date and time of rental
payment reference or transaction information
station ID or QR code details
app account information, where applicable
device or browser information
website usage information
photos, screenshots or documents you choose to provide
any other information reasonably required to provide our services
We do not intentionally collect sensitive information unless it is necessary for a specific purpose and you have provided it to us.
3. How We Collect Personal Information
We may collect personal information when you:
submit a website enquiry
contact us by email, phone, social media or online form
request a station for your venue
rent a power bank from a station
scan a QR code
use app-based rental features
make a payment
request a refund
report a fault or support issue
interact with our website or social media pages
enter into a venue agreement
communicate with us as a supplier, contractor or business contact
We may also receive personal information from third-party providers, such as payment platforms, app providers, station software providers, website platforms, analytics tools and venue partners.
4. Why We Collect Personal Information
We collect personal information so we can:
respond to enquiries
assess venue suitability
provide quotes, proposals or station information
install and manage charging stations
process customer rentals
manage payments, refunds and payment disputes
provide customer support
investigate faulty stations or failed rentals
manage venue agreements and profit-share payments
maintain business records
improve our website and services
communicate updates, service information or support responses
manage advertising opportunities
comply with legal, accounting, tax, insurance and regulatory obligations
protect our business, customers, venues and equipment
5. Customer Rental and Payment Information
When a customer rents a power bank, payment may be processed through third-party payment systems, apps, QR code platforms, NFC systems or card payment providers.
We may receive limited transaction information, such as:
transaction reference
rental time and location
station ID
payment status
refund status
failed payment information
customer support information relating to the rental
We do not aim to store full card numbers. Payment details are generally handled by the relevant third-party payment provider.
Customers should also review the terms and privacy policies of any app, payment gateway or platform used during the rental process.
6. Website and Analytics Information
When you visit our website, we may collect technical information such as:
IP address
browser type
device type
pages visited
time spent on the website
referring website
general location information
cookies or similar tracking data
This information may be used to improve website performance, understand visitor behaviour, maintain security and improve our advertising or marketing.
You can usually adjust your browser settings to block or delete cookies, however this may affect how the website functions.
7. Marketing Communications
We may use your contact details to send business updates, service information, venue opportunities, promotional material or follow-up communication where permitted.
You can opt out of marketing communications at any time by contacting us or using any unsubscribe option provided.
We will not sell your personal information to advertisers.
8. Disclosure of Personal Information
We may disclose personal information where reasonably required to operate our business and provide our services.
This may include disclosure to:
payment processors
app providers
station software providers
website hosting providers
IT and cloud service providers
analytics and marketing providers
professional advisers, including accountants, insurers and lawyers
contractors or technicians assisting with installation or maintenance
venue partners where necessary to resolve a support issue
government, regulatory or law enforcement bodies where required by law
We will only disclose personal information where it is reasonably necessary for our business operations, service delivery, legal obligations, safety, support or dispute resolution.
9. Overseas Disclosure
Some of our third-party providers may store, process or access information outside Australia.
This may include providers involved in:
payment processing
app operation
station software
cloud storage
website hosting
analytics
customer support systems
Where personal information is handled overseas, we will take reasonable steps to ensure appropriate privacy and security protections are in place.
10. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include:
limiting access to personal information
using secure platforms where available
password protection
secure payment providers
staff or contractor access controls
keeping business records reasonably protected
monitoring and responding to support or security issues
No online system can be guaranteed completely secure. If you believe your information has been compromised, please contact us immediately.
11. Data Breaches
If we become aware of a data breach involving personal information, we will take reasonable steps to assess and respond to the issue.
Where required by law, we may notify affected individuals and the Office of the Australian Information Commissioner.
A data breach may include personal information being lost, accessed without authorisation, or disclosed without authorisation. The OAIC explains that organisations covered by the Notifiable Data Breaches scheme must notify affected individuals and the OAIC about an eligible data breach.
12. Accessing or Correcting Your Personal Information
You may contact us to request access to, or correction of, personal information we hold about you.
We may need to verify your identity before providing access or making changes.
We may refuse access in certain circumstances permitted by law, but where possible we will explain the reason.
To request access or correction, contact:
13. How Long We Keep Personal Information
We keep personal information for as long as reasonably necessary for the purpose it was collected, including for:
customer support
rental records
payment records
accounting and tax obligations
venue agreements
insurance purposes
legal compliance
dispute resolution
business records
When information is no longer required, we will take reasonable steps to delete, de-identify or securely store it where appropriate.
14. Children and Young People
Our services are generally intended for use by adults or customers who are able to make payment and enter into a rental transaction.
We do not knowingly collect personal information from children without appropriate consent.
If a parent or guardian believes a child has provided personal information to us, they may contact us and request that it be reviewed or removed where appropriate.
15. Third-Party Links and Platforms
Our website, QR codes, app process or payment system may link to third-party websites, apps or platforms.
We are not responsible for the privacy practices, terms or content of third-party websites or services.
You should review the privacy policies of any third-party platforms you use when renting a power bank or interacting with our services.
16. Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it.
Contact:
Please include your name, contact details and a clear description of your concern.
We will aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be published on our website.
By continuing to use our website or services after changes are published, you accept the updated Privacy Policy.
18. Contact Us
For privacy questions, access or correction requests, complaints, venue enquiries or business-related matters, contact:
Get Charged | Venues Australia
Website: www.getchargedvenues.com.au
Admin / General Enquiries: admin@getchargedvenues.com.au
Customer Support: support@getchargedvenues.com.au