Get Charged | Venues Australia
TERMS & CONDITIONS
Website:www.getchargedvenues.com.au
Email:admin@getchargedvenues.com.au
Support:support@getchargedvenues.com.au
These Terms & Conditions apply to the use of this website, our services, and any power bank rental station operated by or on behalf of Get Charged | Venues Australia.
By accessing this website, submitting an enquiry, using one of our charging stations, renting a power bank, or interacting with our services, you agree to these Terms & Conditions.
If you do not agree with these Terms, you should not use this website or our services.
1. About Get Charged | Venues Australia
Get Charged | Venues Australia supplies and installs portable power bank rental stations into suitable venues and businesses acrossAustralia.
Our stations allow customers to rent a portable power bank, charge their device while on the go, and return the power bank when finished.
Our services may include:
power bank rental stations
portable power bank rentals
venue charging solutions
event charging solutions
advertising opportunities on selectedstation models
customer support relating to power bank rentals
2. Website Use
You may use this website for lawful purposes only.
You agree not to:
misuse the website
attempt to interfere with the website’s security or operation
submit false, misleading or fraudulent information
copy, reproduce or use our branding, images, content or materials without permission
use the website in a way that may damage Get Charged | Venues Australia or any third party
We may update, change or remove website content at any time without notice.
3. Venue Enquiries
Venue owners, managers or authorised representatives may submit an enquiry for a charging station.
Submitting an enquiry does not guarantee approval or installation.
Station approval may depend on factors including:
venue type
location
customer traffic
available space
power access
suitability of the premises
station availability
commercial viability
agreement between both parties
Get Charged | Venues Australia may accept or decline any venue enquiry at its discretion.
4. No-Cost Venue Installation
Where stated, a station may be supplied and installed at no upfront cost to a suitable venue.
“No upfront cost” means the venue is not required to purchase the station or pay an initial installation fee, unless otherwise agreed in writing.
This does not mean customers use the service for free.
Customer rental fees may still apply when a customer rents a power bank from a station.
Any venue arrangement, including profit split, station model, placement, advertising rights, maintenance and termination terms, will be subject to a separate venue agreement.
5. Customer Power Bank Rentals
Customers may rent a power bank from a Get Charged station using the available payment method shown at the station.
Payment methods may include:
card payment
phone payment
NFC payment
QR code scanning
app-based payment
other supported payment methods
Rental pricing will be displayed at the station, in the app, or through the payment process before use.
Our standard rental price is generally based on a set period of time, such as $10 per 60 minutes, unless otherwise displayed or agreed.
Prices may vary depending on the venue, station model, promotion, event, location or rental arrangement.
6. Deposits, Holds and Pre-Authorisations
Some rentals may require a deposit, temporary payment hold or pre-authorisation.
This may be used to cover:
rental charges
late returns
unreturned power banks
damaged power banks
replacement costs
failed payments
Where a deposit, hold or pre-authorisation applies, the amount and process should be displayed during the rental/payment process.
The timing of release of any bank hold or pre-authorisation may depend on your bank, card provider or payment platform and may not be controlled by Get Charged | Venues Australia.
7. Returning a Power Bank
Customers must return the rented power bank correctly to an approved Get Charged station or other approved return location.
A power bank is not considered returned until the system recognises and confirms the return.
Customers are responsible for ensuring the power bank is properly inserted and accepted by the station.
If a power bank is not correctly returned, further rental charges, late fees, replacement charges or other applicable fees may apply.
8. Lost, Damaged or Unreturned Power Banks
If a power bank is lost, damaged, stolen, not returned, or returned in a condition that prevents future use, the customer may be charged a replacement or damage fee.
The replacement fee may vary depending on the power bank model, station system, payment provider and rental terms shown at the time of rental.
Customers should contact support as soon as possible if a power bank is lost, damaged or cannot be returned.
9. Faulty Power Banks or Failed Rentals
If a power bank does not work, does not charge your device, cannot be released, or you believe you have been incorrectly charged, contact us as soon as possible.
Please provide:
your name
contact details
venue/location
date and time of rental
payment reference if available
station ID or QR code information if available
a description of the issue
photos or screenshots if relevant
Where required by Australian Consumer Law, we will provide an appropriate remedy.
This may include a refund, credit, replacement rental or other reasonable resolution depending on the circumstances.
10. Customer Responsibilities
When using a Get Charged power bank, you agree to:
use the power bank safely and responsibly
not open, tamper with, modify or damage the power bank
not expose the power bank to water, heat, fire or unsafe conditions
not use the power bank if it appears damaged, swollen, overheating or faulty
return the power bank in the same condition it was rented
follow all instructions displayed on the station, app or payment screen
If you notice any issue with a station or power bank, stop using it and contact support.
11. Safety
Power banks contain rechargeable batteries and must be used safely.
Do not use a power bank if it:
appears damaged
is swollen
is leaking
is overheating
smells unusual
has exposed wiring
has been dropped into water
has visible cracks or damage
If you experience a safety issue, immediately stop using the power bank and notify venue staff and Get Charged support.
12. Venue Responsibilities
Where a venue hosts a Get Charged station, the venue must comply with its separate venue agreement.
Unless otherwise agreed in writing, the venue should not:
move the station
unplug the station
cover the station
modify or rebrand the station
attempt repairs
interfere with the payment or rental system
allow another party to tamper with the station
Venues should notify Get Charged | Venues Australia if the station is damaged, offline, unsafe, stolen, obstructed or not operating correctly.
13. Advertising and Promotions
Some station models may include digital screens or advertising areas.
Advertising may be used for:
Get Charged promotions
venue promotions
food and drink specials
event promotions
third-party advertising
local business advertising
customer instructions
Advertising rights, revenue share, approval requirements and screen use will be subject to agreement between Get Charged | Venues Australia and the venue.
Get Charged | Venues Australia may refuse or remove advertising that is offensive, misleading, unlawful, unsafe, reputationally harmful or unsuitable.
14. Pricing and Payment
Rental pricing, fees and payment methods may vary depending on the station, venue, event, payment provider or promotional offer.
All prices are in Australian dollars unless otherwise stated.
Where GST applies, prices may be inclusive of GST unless otherwise stated.
Payment processing may be handled by third-party payment providers. By using the service, you may also be subject to the terms and conditions of the relevant payment provider.
Any card surcharge or payment fee, if charged, will be disclosed where required and will be managed in accordance with applicable Australian laws.
15. Refunds
Refunds may be considered where:
a power bank did not release from the station
a power bank was faulty
a duplicate payment occurred
an incorrect charge was applied
the service was not provided as required
a refund is required under Australian Consumer Law
Refunds will not generally be provided where:
a customer changes their mind
a customer forgets to return a power bank
a customer returns a power bank late
a customer damages or loses a power bank
the customer did not follow the rental instructions
a bank hold or pre-authorisation is still pending but not yet finalised
This does not limit any rights you may have under Australian Consumer Law.
16. Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under Australian Consumer Law.
Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law.
If there is a major failure with a service, you may be entitled to cancel the service and obtain a refund for the unused portion or compensation for reduced value.
If there is a problem with a product or service, we will provide a remedy where required by law.
17. Limitation of Liability
To the maximum extent permitted by law, Get Charged | Venues Australia is not liable for:
indirect loss
loss of profit
loss of opportunity
loss of data
loss caused by user misuse
damage caused by a customer’s own device, charger, cable or accessories
loss caused by failure to return a power bank correctly
delays caused by banks, payment providers or app platforms
issues outside our reasonable control
Nothing in this section limits rights that cannot be excluded under Australian Consumer Law.
18. Third-Party Services
Our services may rely on third-party providers, including:
payment gateways
banks
app providers
QR code systems
NFC payment systems
internet providers
station software providers
hosting platforms
analytics platforms
We are not responsible for third-party service interruptions, bank processing delays, app outages or payment provider errors, except where required by law.
19. Intellectual Property
All website content, branding, logos, business names, images, designs, text, graphics, videos and promotional materials are owned by or licensed to Get Charged | Venues Australia.
You must not copy, reproduce, adapt, distribute, publish or use our intellectual property without written permission.
20. Website Information
We aim to keep the information on this website accurate and up to date.
However, we do not guarantee that all content is complete, current or error-free.
Images, product examples and station models shown on the website may be for illustration purposes only. Actual station models, branding, features, screens, availability and specifications may vary.
21. Privacy
We may collect personal information when you:
submit an enquiry
contact us
rent a power bank
use our app or QR payment system
request support
interact with our website or social media pages
Personal information may include your name, contact details, venue details, payment reference, rental information, support request details or other information reasonably required to provide our services.
How we collect, use, store and disclose personal information will be explained in our Privacy Policy.
22. Contact and Support
For general enquiries, contact:
hello@getchargedvenues.com.au
For customer rental support, contact:
support@getchargedvenues.com.au
Please include as much information as possible so we can assist you efficiently.
23. Changes to These Terms
We may update these Terms & Conditions at any time.
The latest version will be published on this website.
By continuing to use the website or services after changes are published, you agree to the updated Terms.
24. Governing Law
These Terms are governed by the laws of Australia and the state or territory in which Get Charged | Venues Australia operates.
Any dispute will be dealt with in the relevant courts or tribunals of that jurisdiction.
25. Contact Us
For questions about these Terms & Conditions, contact:
Get Charged | Venues Australia
Website: www.getchargedvenues.com.au
General enquiries: admin@getchargedvenues.com.au
Support: support@getchargedvenues.com.au
Contact and Support
For general enquiries, venue enquiries, advertising opportunities or business-related matters, please contact:
For customer rental support, payment issues, faulty power banks, refunds or station-related support, please contact:
support@getchargedvenues.com.au
Please include as much information as possible, including the venue location, date and time of rental, station details, payment reference and a short description of the issue so we can assist you efficiently.